Playback Issues (Video Won't Play or Quality is poor)
To help us troubleshoot please consider the following items before submitting a ticket: App Streaming Settings - We want to be conscious of user's data plans and that means by default we restrict streaming and download to WIFI only and we warn you when you are using "cellular" data only. Both of these settings …
The "Search" function doesn't seem to be working on the Apple TV/tvOS App?
If you are experiencing issues with the "Search" function on Apple TV where it returns results from all Apple TV apps instead of just the WBD Screeners App, please make sure that when you navigate to the "Search" menu item in the WBD Screeners App on Apple TV, that you hit the "ENTER/SELECT" on the Apple Remote when …
Can I use WBD Screeners with a Smart TV?
The WBD Screeners App is compatible with the following Cast-Enabled Smart TV built-ins: * Chromecast enabled Smart TV's (known as "Chromecast built-in") * Roku enabled Smart TV's. For Chromecast Enabled Smart TV's- We Recommend visiting the Chromecast Built-In Help Center to learn more on connecting you…
How do I reset my password?
WBTVD CLIENTS (B2B): If you are a B2B client (business to business) it is very easy to reset your password. Click the " Forgot Password " link on login page of the WBD Screeners app (WBTVD) or on our B2B site, WBTVD.com . WBD Employees: As an Internal/Employee, please note: password resets cannot be …
Are Closed Captions available on WBTVD.com or the WBD Screeners app?
Adding support for closed captions via WBTVD.com or the WBD Screeners app is a feature we are actively working on. We hope to implement closed captions on any newly published asset on a go-forward basis and retroactively bring legacy content into the fold. With over 80,000+ assets this could take a while! You'll …
Where do I download the WBD Screeners app?
To install the app, search your device's app store for 'WBD Screeners': * macOS 12.0 or later- Available in the Apple App Store * iOS (iPhone & iPad) - Available in the Apple App Store * Android (Phone & Tablet) - Available in the Google Play Store * tvOS (Apple TV Gen 4 and newer) - Available in the Apple…
Do I need an internet connection to use the app?
The WBTV Distribution app requires an internet connection with either a cellular data plan or a WIFI connection in order to stream or download content for "Offline" mode. "Offline" mode does not require an internet connection but will only allow you access to the content you have already downloaded. By default, we…
How to setup OKTA Verify (MFA)- WBTVD clients (B2B)
If you are a WBTVD Client with access to early release WBD Screeners content, you will be required to use OKTA Verify multi-factor authentication (MFA). If a screener requires MFA Authentication, you will see a lock icon alongside the video. WBTVD View WBD Screeners View How to Setup OKTA Verify - mobile …
Can I share this content or my login with family and friends?
No. This is strictly forbidden. Due to anti-piracy restrictions, all titles that you are licensed to watch are watermarked both visibly and invisibly (forensically) with your name, IP Address, and a unique identifier for tracking. If assets with your License ID are flagged for unapproved purposes or shared …
Register or Reset OKTA for WBD Employees
If you are a WBD employee with access to early release screeners, you will be required to use OKTA Verify multi-factor authentication (MFA). * YOU MUST BE CONNECTED TO THE CORPORATE NETWORK and VPN AND HAVE ACCESS TO BOTH A COMPUTER AND YOUR MOBILE DEVICE.* Steps: * To register for OKTA, connect to VPN. Using…
