I do not see titles/videos via WBD Screeners
If you have been granted access to screeners and upon log in you are are greeted with a White screen or an error message, please reach out to our Press Support team for assistance: [email protected]
My account is locked- Help!
As a security precaution, multiple failed login attempts will result in your account being temporarily locked. If you receive an email regarding your account being temporarily locked or you are experiencing troubles logging into the site, please reach out to our Accounts Servicing Team at: [email protected] f…
Why are there missing titles on WBD Screeners or WBTVD?
Although WBD Screeners and WBTVD access is available to WBD employees, it is primarily geared for Business-to-Business (B2B) clients which include international media outlets, partners and internal sales & marketing teams. Titles are added to the site based on potential sales or business needs. For this reason,…
What does the "SD" Icon in the upper left corner of some content mean?
If you see a small white rectangle with the letters "SD" in the upper left of the frame while streaming content on any of the WBTVD portals or apps it means that this content is only available in a lower resolution and not in HD or multiple bit rates. We are actively working to replace all "SD" streams with "HD" vers…
When do downloads expire?
Default Download License Period The default license for downloaded content is two weeks and is not view-limited in any way. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will be presented with a notification letting you know that the content is no l…
Why does my name and email appear on all content I watch?
As an anti-piracy measure all content served by wbtvd.com including the WBD Screeners app ( WBTV Distribution App and Digital Sales Kit App) has been watermarked with your name, email, and other unique identifiers. This process is called "Watermarking" . We use several anti-piracy measures in all of the con…
Where are the most recent film releases?
The WBD Screeners App offers access to films once they are available in theaters however please note: there may be instances where digital release on the WBD Screeners App is delayed per the direction of theatrical, WB Content Security and Anti-Piracy teams. To stay updated, you are welcome to favorite the title with…
How do I submit a feature request or a suggestion?
Our goal is to make the WBD Screeners app as user-friendly as possible. If you have a suggestion, a complaint, a bug, a feature request or any other comment, please open a support ticket and choose the appropriate category. Submitting a request is the quickest way to get support of any kind. We look forward to he…
Is Apple Airplay supported in the WBD Screeners App?
Airplay availability may vary based on business need. We recommend using Chromecast or HDMI if you need to mirror content to your TV. If when watching a screener you only hear audio but do not see the video on your TV screen-- this is likely not an error but rather means that this film or asset is non-playable via…
Are downloads available for Apple TV?
Downloads are not allowed at this time on the Apple tvOS app. If you have a use case for needing this please let us know by submitting a ticket for a "Feature Request". Thank you!
