Are downloads available for Apple TV?
Downloads are not allowed at this time on the Apple tvOS app. If you have a use case for needing this please let us know by submitting a ticket for a "Feature Request". Thank you!
What OS is the WBD Screeners (WBTVD) App compatible with?
Supported Operating Systems - Our app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * OS: macOS 12.0 or later * Android (Phone & Tablet): Android 6.0 (Marshmallow) or newer * iPhone: 13 or newer * iPad: 13 or newe…
How to reset your WBD Screeners password
If you have been granted access to screeners via WBDScreeners.com, you may reset your password by clicking the ' Forgot Password ' link via wbdscreeners.com Once submitted, an email will be sent to the email address associated with your account containing next steps for resetting your password. After updating your…
The "Search" function doesn't seem to be working on the Apple TV/tvOS App?
If you are experiencing issues with the "Search" function on Apple TV where it returns results from all Apple TV apps instead of just the WBD Screeners App, please make sure that when you navigate to the "Search" menu item in the WBD Screeners App on Apple TV, that you hit the "ENTER/SELECT" on the Apple Remote when …
When do downloads expire?
Default Download License Period The default license for downloaded content is two weeks and is not view-limited in any way. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will be presented with a notification letting you know that the content is no l…
How do I reset my password?
WBTVD CLIENTS (B2B): If you are a B2B client (business to business) it is very easy to reset your password. Click the " Forgot Password " link on login page of the WBD Screeners app (WBTVD) or on our B2B site, WBTVD.com . WBD Employees: As an Internal/Employee, please note: password resets cannot be …
Playback Issues (Video Won't Play or Quality is poor)
To help us troubleshoot please consider the following items before submitting a ticket: App Streaming Settings - We want to be conscious of user's data plans and that means by default we restrict streaming and download to WIFI only and we warn you when you are using "cellular" data only. Both of these settings …
How to setup OKTA Verify (MFA)- WBTVD clients (B2B)
If you are a WBTVD Client with access to early release WBD Screeners content, you will be required to use OKTA Verify multi-factor authentication (MFA). If a screener requires MFA Authentication, you will see a lock icon alongside the video. WBTVD View WBD Screeners View How to Setup OKTA Verify - mobile …
Where do I download the WBD Screeners app?
To install the app, search your device's app store for 'WBD Screeners': * macOS 12.0 or later- Available in the Apple App Store * iOS (iPhone & iPad) - Available in the Apple App Store * Android (Phone & Tablet) - Available in the Google Play Store * tvOS (Apple TV Gen 4 and newer) - Available in the Apple…
Do I need an internet connection to use the app?
The WBTV Distribution app requires an internet connection with either a cellular data plan or a WIFI connection in order to stream or download content for "Offline" mode. "Offline" mode does not require an internet connection but will only allow you access to the content you have already downloaded. By default, we…
