There are different ways to reset your password depending on whether or not you are a Business-to-Business (B2B) client or a Time Warner Employee (Warner Bros., HBO, Turner, etc.).
BUSINESS-TO-BUSINESS (B2B) CLIENTS
If you are a B2B client it is very easy to reset your password. If you are having issues logging in you just need to click the "Forgot Password" link on login page of the mobile app or on the wbtvd.com login page found at https://wbtvd.com/login. Once on that page you will see a "Forgot Password" link right under the login screen. Below are frame grab from both the Mobile app and wbtvd.com:
ALL TIME WARNER EMPLOYEES
Starting in 2018 all wbtvd.com apps will use your corporate network credentials. Until then, only Warner Bros. employees can use their network credentials and all other Time Warner Divisions will have separate passwords. As a time Warner Employee, password resets need to be completed by utilizing the existing support desks that you would normally use in your respective businesses.
ONLINE (All Time Warner users)
If you have already registered for the online password reset portal that Time Warner has set up for all divisions you can access that portal by going to:
BY TELEPHONE (Warner Bros. only)
Warner Bros. employees can call 4HELP (818-954-4357) to reset their password.