How do I reset my password?

There are different ways to reset your password depending on whether or not you are a Business-to-Business (B2B) client or a Time Warner Employee (Warner Bros., HBO, Turner, etc.).

BUSINESS-TO-BUSINESS (B2B) CLIENTS

If you are a B2B client it is very easy to reset your password.  If you are having issues logging in you just need to click the "Forgot Password" link on login page of the mobile app or on the wbtvd.com login page found at https://wbtvd.com/login. Once on that page you will see a "Forgot Password" link right under the login screen.  Below are frame grab from both the Mobile app and wbtvd.com:

iOS-Password-Reset-Button-300-533

WARNER MEDIA INTERNALS 

As an Employee, password resets cannot be changed using WBTVD.com. You must change your password on your local machine or use the following resources below:

ONLINE

If you have already registered for the online password reset portal that Time Warner has set up for all divisions you can access that portal by going to:

https://sspm.timewarner.com

BY TELEPHONE (Warner Bros. only)

Warner Bros. employees can call 4HELP (818-954-4357) to reset their password.

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  • 08-Apr-2020
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