My account is locked- Help!
As a security precaution, multiple failed login attempts will result in your account being temporarily locked. If you receive an email regarding your account being temporarily locked or you are experiencing troubles logging into the site, please reach out to our Accounts Servicing Team at: [[email protected]][1] f…
Why are there missing titles on WBD Screeners or WBTVD?
Although WBD Screeners and WBTVD access is available to WBD employees, it is primarily geared for **Business-to-Business (B2B) **clients which include international media outlets, partners and internal sales & marketing teams. Titles are added to the site based on potential sales or business needs. For this reason, s…
How do I submit a feature request or a suggestion?
Our goal is to make the WBD Screeners app as user-friendly as possible. If you have a suggestion, a complaint, a bug, a feature request or any other comment, please open a support ticket and choose the appropriate category. Submitting a request is the quickest way to get support of any kind. We look forward to hearin…
What does the "SD" Icon in the upper left corner of some content mean?
If you see a small white rectangle with the letters "SD" in the upper left of the frame while streaming content on any of the WBTVD portals or apps it means that this content is only available in a lower resolution and not in HD or multiple bit rates. We are actively working to replace all "SD" streams with "HD" versi…
Where are the most recent film releases?
The WBD Screeners App offers access to films once they are available in theaters however please note: there may be instances where digital release on the WBD Screeners App is delayed per the direction of theatrical, WB Content Security and Anti-Piracy teams. To stay updated, you are welcome to favorite the title withi…
Why does my name and email appear on all content I watch?
As an anti-piracy measure all content served by _wbtvd.com_ including the WBD Screeners app (_WBTV Distribution App_ and _Digital Sales Kit App)_ has been watermarked with your name, email, and other unique identifiers. This process is called **"Watermarking"**. We use several anti-piracy measures in all of the conte…
Is Apple Airplay supported in the WBD Screeners App?
Airplay availability may vary based on business need. We recommend using Chromecast or HDMI if you need to mirror content to your TV. If when watching a screener you only hear audio but do not see the video on your TV screen-- this is likely not an error but rather means that this film or asset is non-playable via Ai…
Are downloads available for Apple TV?
Downloads are not allowed at this time on the Apple tvOS app. If you have a use case for needing this please let us know by submitting a ticket for a "Feature Request". Thank you!
What languages do WBD Screeners and WBTVD.com support?
Currently the WBD Screeners app and WBTVD.com interface is available in English. Subtitles are added as they become available or upon business need. If you are interested in requesting additional languages please submit a ticket for a "Feature Request". Your feedback will be shared with our product development team. …
Playback Issues (Video Won't Play or Quality is poor)
To help us troubleshoot please consider the following items before submitting a ticket: ****App Streaming Settings **- **We want to be conscious of user's data plans and that means by default we restrict streaming and download to WIFI only and we warn you when you are using "cellular" data only. Both of these setting…
