How do I connect using Chromecast?
Chromecast gives you the ability to control the **WMScreeners** application from your Android or Apple mobile device. _**Setting up Chromecast (device plugs into TV):**_ Plug in the Chromecast to your Television. Connect your mobile device/tablet to the same Wi-Fi network as your Chromecast device. Open the Google…
Are downloads available for Apple TV?
Downloads are not allowed at this time on the Apple tvOS app. If you have a use case for needing this please let us know by submitting a ticket for a "Feature Request". Thank you!
What languages do WBD Screeners and WBTVD.com support?
Currently the WBD Screeners app and WBTVD.com interface is available in English. Subtitles are added as they become available or upon business need. If you are interested in requesting additional languages please submit a ticket for a "Feature Request". Your feedback will be shared with our product development team. …
Playback Issues (Video Won't Play or Quality is poor)
To help us troubleshoot please consider the following items before submitting a ticket: ****App Streaming Settings **- **We want to be conscious of user's data plans and that means by default we restrict streaming and download to WIFI only and we warn you when you are using "cellular" data only. Both of these setting…
What OS is the WBD Screeners (WBTVD) App compatible with?
**Supported Operating Systems **- Our app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * **OS: **macOS 12.0 or later * **Android (Phone & Tablet): **Android 6.0 (Marshmallow) or newer * **iPhone: **13 or newer * **iPa…
The "Search" function doesn't seem to be working on the Apple TV/tvOS App?
If you are experiencing issues with the "Search" function on Apple TV where it returns results from all Apple TV apps instead of just the WBD Screeners App, please make sure that when you navigate to the "Search" menu item in the WBD Screeners App on Apple TV, that you hit the "ENTER/SELECT" on the Apple Remote when y…
Can I use WBD Screeners with a Smart TV?
The WBD Screeners App is compatible with the following Cast-Enabled Smart TV built-ins: * Chromecast enabled Smart TV's (known as "Chromecast built-in") * Roku enabled Smart TV's. **For Chromecast Enabled Smart TV's-** We Recommend visiting the_ [Chromecast Built-In Help Center][1] _ to learn more on connecting…
Do I need an internet connection to use the app?
The WBTV Distribution app requires an internet connection with either a cellular data plan or a WIFI connection in order to stream or download content for "Offline" mode. "Offline" mode does not require an internet connection but will only allow you access to the content you have already downloaded. By default, we ha…
Are Closed Captions available on WBTVD.com or the WBD Screeners app?
Adding support for closed captions via WBTVD.com or the WBD Screeners app is a feature we are actively working on. We hope to implement closed captions on any newly published asset on a go- forward basis and retroactively bring legacy content into the fold. With over 80,000+ assets this could take a while! You'll not…
How do I reset my password?
_** WBTVD CLIENTS (B2B):**_ If you are a B2B client (business to business) it is very easy to reset your password. Click the "**Forgot Password**" link on login page of the WBD Screeners app (WBTVD) or on our B2B site, [WBTVD.com][1]. ** ** ![][2] ![][3] _**WBD Employees:**_ As an Internal/Employee, please note: …
