My account is locked- Help!
As a security precaution, multiple failed login attempts will result in your account being temporarily locked. If you receive an email regarding your account being temporarily locked or you are experiencing troubles logging into the site, please reach out to our Accounts Servicing Team at: [[email protected]][1] f…
Why are some titles missing from WM Screeners (WBTVD)?
Although the WM Screeners app (WBTVD) is available to WM employees, it is primarily geared toward **Business-to-Business (B2B) **clients which include media outlets and partners around the world, in addition to internal sales & marketing teams. Titles are added based on potential sales or business needs. For this reas…
How do I submit a feature request or a suggestion?
Our goal is to make the WM Screeners app as user-friendly as possible. If you have a suggestion, a complaint, a bug, a feature request or any other comment, please open a support ticket and choose the appropriate category. Submitting a request is the quickest way to get support of any kind. We look forward to hearing…
What does the "SD" Icon in the upper left corner of some content mean?
If you see a small white rectangle with the letters "SD" in the upper left of the frame while streaming content on any of the WBTVD portals or apps it means that this content is only available in a lower resolution and not in HD or multiple bit rates. We are actively working to replace all "SD" streams with "HD" versi…
Where are the most recent film releases?
The WM Screeners App offers access to films once they are available in theaters however please note: there may be instances where digital release on the WM Screeners App is delayed per the direction of theatrical, WB Content Security and Anti-Piracy teams. To stay updated, you are welcome to favorite the title within …
Why does my name and email appear on all content I watch?
As an anti-piracy measure all content served by _wbtvd.com_ including the WM Screeners app (_WBTV Distribution App_ and _Digital Sales Kit App)_ has been watermarked with your name, email, and other unique identifiers. This process is called **"Watermarking"**. We use several anti-piracy measures in all of the conten…
Is Apple Airplay supported in the WM Screeners (WBTVD) App?
If when watching a screener you only hear audio but do not see the video on your TV screen-- this is likely not an error but rather means that this film or asset is non-playable via Airplay or mirroring. Please note that airplay availability may vary based on business need.
Are downloads available for Apple TV?
Downloads are not allowed at this time on the Apple tvOS app. If you have a use case for needing this please let us know by submitting a ticket for a "Feature Request". Thank you!
Playback Issues (Video Won't Play or Quality is poor)
To help us troubleshoot please consider the following items before submitting a ticket: ****App Streaming Settings **- **We want to be conscious of user's data plans and that means by default we restrict streaming and download to WIFI only and we warn you when you are using "cellular" data only. Both of these setting…
Is the WM Screeners (WBTVD) App Smart TV compatible?
The WM Screeners App (WBTVD) is compatible with the following Cast-Enabled Smart TV's: * Chromecast enabled Smart TV's (known as "Chromecast built-in") * Roku enabled Smart TV's. **For Chromecast Enabled Smart TV's-** Visit our WBTVD Knowledge Base and search **'Chromecast'** _For further troubleshooting, we r…
