WBTVD CLIENTS (B2B):

If you are a B2B client (business to business) it is very easy to reset your password.  Click the "Forgot Password" link on login page of the WBD Screeners app (WBTVD) or on our B2B site, WBTVD.com.  

WBD Employees:

As an Internal/Employee, please note: password resets cannot be initiated using WBTVD.com or through WBTVD Support.  

You must change your password on your local machine or use the following resources below:

ONLINE:

If you have already registered for the online password reset portal that WBD has set up for all divisions, you can access that portal by going to:

https://cap.wbd.com/
 

You MUST be connected to VPN/Network in order to access above link.

BY TELEPHONE (WB):

Domestic WBD employees can call 4HELP to reset their password.